Practice Task

Practice: Complete an AI customer-support tool research report

Turn a rough AI support-tool list into a report a client can use for initial screening.

Back to practice tasksEnter task room
Practice typeRealistic client scenario · no cash reward
SubmissionsOpen practice; every contributor can submit their own version
Review outcomePass: +25 Trust Points. Revision or not passed: no points until fixed.
Current statusOpen
Practice boundaryRead the exercise here; submit and revise in the task room

The brief is not the submission area

This page gives the customer scenario, source material, deliverables, review criteria, and suggested format. Formal practice submissions, files, revision notes, and review outcomes belong in the task room so each attempt is auditable.

Exercise brief

Use this page to understand the scenario, assumptions, source material, deliverables, and pass/fail criteria before working.

Task room

Submit the completed result, upload supporting files, send clarification messages, and resubmit a new version if revision is requested.

Reusable practice

There is no participant quota. Multiple contributors can submit, and each version is reviewed against the same criteria.

Review record

Outcomes are pass, revision needed, or not passed. Only a passing version earns Trust Points or case-review eligibility.

Client Scenario

What problem are you solving?

A cross-border ecommerce team wants to compare AI customer-support tools. They already have a rough list but no source fields, use-case fit, risk notes, or recommendation order.

System Context

Use these assumptions

Assume the final report will go into Notion, Google Docs, Feishu Docs, or Word. You may mark fields as to-be-verified when the prompt does not provide enough evidence. Do not invent pricing, features, or customer cases.

Source Material

Base your work only on this material

Rough list:
1. Intercom: support chat tool, may have AI.
2. Zendesk: often used by larger companies.
3. Tidio: looks suitable for Shopify.
4. Gorgias: ecommerce support.
5. Freshdesk: support system.
Client priorities: fit for cross-border ecommerce, English support, multi-channel coverage, small-team pricing, rollout difficulty.
Deliverables

What to submit

  • One short recommendation paragraph
  • Tool comparison table
  • Source or verification field for each tool
  • Fit and risk notes
  • Recommendation priority
  • Questions the client must confirm
Review Criteria

What makes a result pass review

  • Cover all five supplied tools
  • Separate known facts from information to verify
  • Do not invent prices, features, integrations, or customer stories
  • Give a recommendation order with reasons
  • Make the report useful for initial client screening
Submission Format

Recommended format

  • Start with the conclusion
  • Then provide the comparison table
  • End with risks, fields to verify, and client questions